Review conversation history
Search, filter and understand a conversation's details, summary, actions and errors.
The Conversations list brings together incoming calls, outbound calls and written conversations available to your organisation.
Search and filter
Use search and filters to target:
- a date range;
- a bot or runtime node if you are a platform administrator;
- the channel and call direction;
- an outbound campaign;
- language, status or voicemail detection.
Filters apply automatically. The period selector offers ranges such as this week, this month, this quarter or this year, with navigation to the previous or next period.
Read the details
Conversation details may include:
- the recording and its timeline;
- messages from the caller and bot;
- tool results;
- summary, language and sentiment;
- transfers, emails, SMS messages or other actions;
- a user-friendly initialisation error.
Administrators can see additional technical information for diagnostics.
Export or act on several rows
Select rows, then open Actions. Available operations depend on your permissions and the table. Export uses the current selection or the scope defined by the screen.