Main new features
Review the important user-facing changes available in the current platform version.
This page summarises important user-facing changes in the current version. Implementation details and internal operations are not included.
Portal experience
- Consistent desktop and tablet interface.
- Global search with
Ctrl K. - Consistent tables with live filters, persistent columns, selection and export.
- Unified date and period selectors.
- Language, time zone and appearance settings per user.
- Public help centre linked to application branding.
Bots and integrations
- Section-based configuration and concise bot details.
- A dedicated time zone for each bot.
- Guided skills with search and descriptions.
- Separate Microsoft 365, Google and Progenda calendars.
- Odoo configuration assistant with presets for versions 18 and 19.
- SMS sending, DTMF and new business integrations.
- Automatic SIP provisioning with a permanent virtual MAC address.
Conversations and operations
- Live monitoring over WebSocket.
- Visible and filterable outbound call direction and origin.
- Speech-based inactivity detection with a warning before closure.
- User-friendly initialisation errors without charging for an unopened AI session.
- Outbound campaigns with testing, duplication, pacing, concurrency and DNCM control.
Administration
- Two-node cluster visible and manageable by platform administrators.
- Bot and child organisation quotas.
- Direct user access to an organisation.
- Documented public API aligned with portal permissions.
Available features may depend on your account permissions and organisation configuration.