Enable WhatsApp and messaging
Link a WhatsApp Business number and understand how written conversations work.
The WhatsApp skill connects a WhatsApp Business number to the bot for written conversations.
Connect a number
- Enable the WhatsApp skill.
- Choose Connect my WhatsApp.
- Sign in through the secure Meta window.
- Select the business and an existing number, or follow the flow to add a new number.
- Confirm the number when requested by Meta.
- Return to BeAI and check that the connection is active.
BeAI configures the technical integration. The customer organisation remains the owner of its WhatsApp Business account and Meta billing.
Administrative access and bot operation
The authorisation used to administer numbers may need to be renewed. Once a number is correctly linked, normal bot operation relies on the platform's system access and should not stop merely because the administrative session has expired.
Monitor conversations
WhatsApp conversations appear alongside calls in history and live views. The channel distinguishes them, while filters help find a bot or period.
Before customer rollout
Follow Meta's rules for consent, message templates and conversation windows. Validate the complete journey with a test number before using a commercial number.